QR at reception and in rooms
Print-ready posters for the waiting room and a small card on the desk in consulting rooms. Scan, tap a star, done.
GP practices, dental practices, pharmacies and community services
For NHS organisations
Problems reach you privately the same minute. And every patient gets a one-tap Google option.
Why Google matters now for NHS providers
NHS.uk closed its public ratings and reviews in 2025. For most practices that leaves Google as the one score a prospective patient can see.
That score is written by the few. The patient who waited forty minutes leaves a review; the hundred who were seen on time do not.
CQC reads it too. Inspectors look at what patients say publicly and ask how you gather and act on feedback. An easy route for patients who had a good visit, plus a logged feedback trail, answers both.
What it is worth. A GP practice receives roughly £110 a year for every registered patient (global sum capitation) – one family who finds you on Google covers the service for the year.
The problem now
- Your Google review link is rarely shared – so happy patients never think to post
- The few who post unprompted are usually the unhappy ones
- A low rating shapes local perception – fewer new patients choose your surgery
Every week without asking is a week of good visits that leave no trace.
With Better Reviews
- A Google rating that reflects the care you actually give
- Unhappy patients reach you the same minute – privately
- A considered reply ready before you’ve finished your coffee
- Evidence on file for CQC and the PPG
- Live within days, not months
Built around NHS ways of working
Nothing new to install and nothing new to govern. It sits inside the tools and duties your practice already has.
- Alerts and tracker in NHSmail / Microsoft 365. Low ratings email your practice manager within a minute; the tracker is a file in your own SharePoint or OneDrive.
- The Friends & Family Test carries on. FFT reporting to NHS England is untouched; the “Review us” page can link to it, and reverts to it if the service is ever paused.
- We hold no patient data. Feedback goes straight from the patient’s phone to your tenancy. We keep no copy.
- DPIA and privacy wording supplied. A completed DPIA, record-of-processing entry and privacy-notice paragraph, ready for your DPO or IG lead to file.
- The complaints route is signposted. Every private form tells patients how to raise a formal complaint with the practice or the ICB – nothing is hidden from them.
Prompting patients to review
Three touchpoints, all already part of a normal appointment. Each link is tagged so you can see which one works.
Text after the appointment
Ready-made wording for AccuRx or MJog, sent the same afternoon while the visit is fresh. Works with your existing batch messages.
“Review us” on your website
A button on your practice site, or a page we host. Your web company gets a one-line snippet from us if needed.
See it with your practice’s name on it
We build a working demo from your website in about a minute. No card, no commitment.