For GP practices, dentists, pharmacies and clinics
How was your visit today?
Tap a star to see where it goes
Sources: BrightLocal Local Consumer Review Survey 2023; Software Advice, Patient Use of Online Reviews; Google/Ipsos research on review responses.
From a QR poster, a text after their visit, or your website. One tap – no login, no form to find.
Every patient sees the same two options: post a public Google review, or send private feedback to the manager. Unhappy patients overwhelmingly choose the private route – because someone actually replies.
Every rating lands in a tracker in your own Microsoft 365 or Google Workspace. Low ratings email your manager within a minute, reply drafted.
When someone leaves a low rating, a reply is drafted for you – in your voice, ready to edit and send.
From: Better Reviews
Subject: [ACTION] 2-star feedback
Drafted for you“Couldn’t get through on the phone this morning and the online form wasn’t working either.”
Suggested reply
Dear Margaret, thank you for letting us know, and I’m sorry you couldn’t reach us by phone or through the online form this morning – that’s frustrating when you need to get through. I’ve passed your comments on to the team. If there’s anything you still need help with, please do get in touch with me directly.
From: Better Reviews
Subject: [ACTION] 2-star feedback
Drafted for you“Waited 40 minutes past my appointment time with no explanation. Nobody told us what was going on.”
Suggested reply
Dear David, thank you for taking the time to tell us about your visit, and I’m sorry you were kept waiting so long past your appointment time. I understand how frustrating that is when you’ve arranged your day around it. I’ve shared your feedback with the team. If you’d like to talk it through, please contact me directly.
From: Better Reviews
Subject: [ACTION] 3-star feedback
Drafted for you“Went to the pharmacy to collect my repeat prescription and it wasn’t ready. Second time this has happened.”
Suggested reply
Dear Tom, thank you for letting us know, and I’m sorry your repeat prescription wasn’t ready when you went to collect it – a wasted trip is the last thing you need. I’ve passed your comments on to the team. If you’re still waiting for your medication, please do get in touch with us directly.
A rating that finally reflects reality – and new patients choosing your practice because of it.
Low private scores reach the manager the same minute, with a reply drafted – problems get fixed while they’re still fixable.
Set up for you, fast – your first feedback usually arrives within days of going live.
A considered reply ready for every low rating – you just read, tweak and send.
Alerts and the tracker live in your own Microsoft 365 or Google Workspace – nothing new to learn.
Every poster and text is tagged, so you see exactly which touchpoint brings feedback.
Everything below is part of the plan. Over £1,400 of extras included.
£299value
Your “Review us” page built in your branding, placed on your website by us. No set-up fee.
£49value
Made in your own theme, ready to hang at reception. Each code tagged so you see which channel works.
£99value
Tailored by touchpoint: same-day appointment, home visit, medication delivery, routine appointment. AccuRx/MJog-ready.
£499value
DPIA, privacy wording and retention schedule – prepared for you, ready for your IG lead to file.
£249a year
Every low rating arrives in your manager’s inbox within a minute with a warm reply drafted. Nothing sends itself.
£249a year
One row per response, in your own Microsoft 365 or Google Workspace, with assigned-to and resolved columns. We keep no copy.
Everything written on the private form goes straight into the Microsoft 365 or Google Workspace you already use.
12 monthly payments · 12-month plan
We pick up your name, colour and logo from your website and email you a working “Review us” page in your own branding.
What you’ll get
Yes, with care. Google bans incentives and “review gating” that blocks negative reviewers. Our page never blocks anyone – every screen links to your public Google listing, and the private form says so. We keep the wording inside Google’s policy.
Into your own Microsoft 365 or Google Workspace – a feedback spreadsheet and your manager’s mailbox. We hold no copy. The data-protection pack covers the rest, including privacy-notice wording.
Yes. NHSmail is Microsoft 365, so the tracker and alerts sit in your practice’s own NHSmail. The Friends and Family Test carries on as normal. More for NHS organisations.
No. It can point to Trustpilot, Doctify or any review site you choose – we set one as your main destination. More for private healthcare.
Five things, none technical: your Google review link, a spot on your website (we can do this), a home for the spreadsheet in Microsoft 365 or Google Workspace, an email for alerts, and sign-off of the 12-month terms. Most practices are live within days of sending the first two.
We don’t promise counts – nobody honestly can. We promise every patient a one-tap route to Google, a private channel most unhappy patients prefer, and a manager alert within a minute of any low private score.
No. We host the page on our domain, so nothing blocks go-live. Your web company only adds a link or button when they get round to it.
The plan is a 12-month term, paid monthly or annually, and renews each year. Give 30 days’ notice before renewal and it ends there. If we miss the 7-working-day go-live, we add a month free.